Total Delivery Time = Processing Time + Shipping Time
Processing Time
The processing time is 7-25 days for Prom, Evening, Homecoming & Special Occasion Dresses, and 8-28 days for Wedding Dresses.
If your order contains multiple items, they will be shipped together. Therefore, the total processing/tailoring time will depend on the product with the longest processing/tailoring time.
Shipping Time & Cost
It takes about 5-8 working days for the package travel from our factories to your destination, the exact shipping time is based on the shipping company (UPS, DHL, TNT, Fedex, etc) standard and the shipping method you have chosen.
We will send you an email once your order has been dispatched, containing details on how to track your order online.
We are not liable for any delays and/or failures in delivery if we cannot gain access to the delivery address or under any other circumstances beyond our reasonable control.
I was so skeptical of ordering my dress, it did take about 2 full weeks to get to me. I reached out to Customer Service through email and voiced my concerns and they reassured me in a timely manner. I ordered this dress and a hair piece. The dress was EXACTLY how it looks, the material is not cheap feeling, I used custom measurements and make sure you put in the exact numbers they do a great job at being exact tailoring. Perfect job.! The hair clip was also good material, not cheap but the price was.! Win Win.
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